Frequently Asked Questions
Everything you need to know about your Randolph experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Where are Randolph products manufactured?
We take pride in our craftsmanship. Our apparel is designed in-house and produced in ethically certified factories that meet our high standards for quality and labor practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my shipment in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress until it reaches your door.